Thursday, February 20, 2014

YakTrax

Yaktrax - Confidence on packed snow and ice.
I had purchased a pair of Yaktrax Pro a while back for running in snow. I used them occasionally, but discovered that they work best on packed powder conditions and aren't that great on ice. After a few months, they broke. One of the rubber sections inside the metal coil snapped and they were useless then.

I checked the Yaktrax website and submitted an online query and they replied that they would replace them!
When a successful company stands behind their product, I commend them for it. There are so many examples of bad customer support that it's refreshing to see a company willing to keep their customers happy.

These bad boys will be seeing many more miles on the trails.


Thank you Yaktrax!

2 comments:

martinoffroad said...

Had the same thing happen to mine, only had them for 2 months...now will need to see if I still have the receipt.

Ben Reeves said...

Just go to their contact page here and put in a description of what happened to them. https://www.yaktrax.com/contact

I didn't have my original receipt, but they replaced them for me anyway. Good luck!